KIPPRA – The Kenya Institute for Public Policy Research and Analysis

KIPPRA CUSTOMER FEEDBACK FORM

Quick Online Customer Satisfaction Survey

Our dear customer, we value your feedback. Please take time to fill our short questionnaire below:

Required*

1. Name

2. Age*

< 35

> 35

3. Gender*

Female

Male

4. PWD*

Yes

No

5. Organization

6. Which department(s) did you interact with?*

Please select at least one department.

7. What type of service, product or activity did you access/participate in?*

8. Whom did you interact with?

9. The person you interacted with was knowledgeable, portrayed a good attitude and served you effectively:

(1 star=Poor, 2 stars=Fair, 3 Stars=Neutral, 4 Stars = Good and 5 Stars=Excellent)

1

2

3

4

5

10. I would recommend KIPPRA to my organization, partners, friends, and stakeholders*

(1 star=Poor, 2 stars=Fair, 3 Stars=Neutral, 4 Stars = Good and 5 Stars=Excellent)

1

2

3

4

5

11. Any additional comments or suggestions on how to improve KIPPRA products and services:

12. If you want us to reach you for our marketing products and activities, please enter your contact details:

Phone Number:

Email Address:

Note: Your data will be processed and protected as stipulated in the Data Protection Act 2019

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